سياسة الاستبدال و الأسترجاع

We welcome you to the Majlis Al Oud electronic store! We strive to provide the best shopping experience for you, and we are proud to offer high-quality natural oud products. And in our belief in guaranteeing the quality of our products, we offer you an easy and convenient exchange and return policy. Exchange policy You can exchange any product within 14 days from the date of purchase. The product must be in its original condition, with all tags and packaging intact. You must have the original purchase receipt. You can exchange the product for another product of the same value or a higher value by paying the difference. Return policy You can return any product within 14 days from the date of purchase. The product must be in its original condition, with all tags and packaging intact. You must have the original purchase receipt. Your money will be refunded in the way you paid. Special case: natural oud If it is proven that the oud is natural after examination by a specialized expert, you can return it for free even if it has been opened. You will receive a full refund, including shipping and return costs. To express your wish to exchange or return, please follow the steps below: Contact us via email: [invalid URL removed]. Tell us your wish to exchange or return. Send us the original purchase receipt. Send us the product you want to exchange or return. We will contact you to confirm receipt of the product. We will process your request as soon as possible. Notes This policy applies only to the Majlis Al Oud electronic store. This policy is not a legal contract. Thank you for using the Majlis Al Oud electronic store!